Leaderboard
Track agent performance with rankings, scores, and resolution metrics.
Leaderboard
The leaderboard shows how your agents are performing — who's resolving the most tickets, who has the fastest response times, and how the team is doing overall.
When to use this
Use the leaderboard for weekly standups, performance reviews, or just to see who's been carrying the load lately. It's also great for friendly team competition.
How to access it
Open Leaderboard
Navigate to the Treqdesk App Home in Slack (click the Treqdesk app under "Apps" in the sidebar, and go to the "Home" tab). Scroll down to the Leaderboard section and click View Full Leaderboard. A modal opens with the complete rankings.
Alternatively, you can type the /team-leaderboard slash command anywhere in Slack to open this view.
Select a team
Use the team selector dropdown at the top to filter by support team, or choose All to see aggregated data across every team.
Treqdesk remembers your last selected team and pre-selects it next time.
Choose a time period
Filter the data by time:
| Filter | Period |
|---|---|
| This week | Current calendar week |
| This month | Current calendar month |
| Last month | Previous calendar month |
Sort and browse
Sort the leaderboard by score (the default) or other metrics. Use pagination to see more agents if your team is large.
What the leaderboard shows
For each agent, you'll see:
- Rank — their position on the leaderboard
- Resolution count — total tickets resolved in the period
- Score — a composite metric combining volume and speed
- Response time — how quickly they first responded to assigned tickets
How score is calculated
Your score balances quantity and speed. It is based on:
- Tickets resolved (higher is better)
- Speed of first response (faster is better)
- Average resolution time (lower is better)
Who can see what
- Admins and Owners can view the workspace-wide leaderboard ("All Teams"), as well as the individual leaderboards for any support team in the workspace.
- Agents can view the workspace-wide leaderboard, plus the individual leaderboards for the specific support teams they belong to.
- Members can view the workspace-wide leaderboard ("All Teams"), but cannot view individual support-team leaderboards since they are not assigned to any specific support team.
The leaderboard is for motivation and visibility — no data is hidden from agents about their own teams. Everyone on a team sees the same rankings.
App Home compact view
A snapshot of the top 3 agents is available directly on the App Home tab, so you can see the latest rankings without even opening the full modal.