Introduction
Learn what Treqdesk does, who it's for, and how to get started.
Treqdesk turns Slack messages into trackable support tickets — no context switching, no external dashboards, no extra tools. Your team reacts to a message with a 🎫 emoji, and Treqdesk handles the rest: creating a ticket, routing it to the right team, assigning an agent, and tracking it through to resolution.
Who is Treqdesk for?
Treqdesk is built for teams that already live in Slack and want to run internal or customer-facing support without leaving it. If you're a team lead, DevOps engineer, or support manager who tracks requests via Slack threads today — Treqdesk formalizes that workflow without adding overhead.
What Treqdesk does
- Ticket creation via emoji reaction — react with 🎫 to any message in a monitored channel, and it becomes a ticket instantly
- Triage channels — every ticket posts to a dedicated triage channel with action buttons for assignment and status changes
- Multi-team routing — create multiple support teams with their own triage channels, source channels, and agent rosters
- Auto-assignment — automatically assign tickets to agents using round-robin, least-loaded, random, or fixed-agent strategies
- Leaderboard and analytics — track agent performance with resolution counts, response times, and scores
For more on workspace configuration such as plans or access controls, see Billing & plans and Permissions.