Quick Tour
A 2-minute orientation of everything you'll interact with daily in Treqdesk.
Here's everything Treqdesk puts in front of you and where to find it.
The triage channel
This is your command center. Every ticket created in your workspace appears here as a ticket card — a rich Slack message with:
- Title — automatically pulled from the original Slack message
- Status badge — Open, In Progress, Resolved, or Closed
- Assigned agent — who's handling this ticket
- Team name — which support team the ticket belongs to
- Action buttons — Assign, Complete, Close, Reopen (depending on status)
You manage tickets directly from these cards — click the action button to move the ticket along.
Lifecycle reactions
When a ticket is created, Treqdesk adds emoji reactions to the original message so everyone in the source channel can see the status at a glance:
| Reaction | Meaning |
|---|---|
| ⏳ | Ticket is Open — waiting for an agent |
| 👀 | Ticket is In Progress — an agent is working on it |
| ✅ | Ticket is Resolved — work is done |
Slash commands
Type these in any Slack channel or DM:
| Command | What it does |
|---|---|
/mytickets | Opens a modal showing tickets assigned to you, with filters (Active, Open, Done, All) and pagination |
/team-leaderboard | Shows agent performance rankings — resolution count, response time, scores — filterable by team and time period |
/manage-team | Create, edit, or delete support teams. Configure triage channels, source channels, and agent rosters |
/billing | View your current plan, usage, and agent seat count |
/upgrade | Jump straight to the Pro plan checkout |
/mytickets only shows tickets assigned to you. If you're an Owner or Admin and want to see team-wide data, use the App Home tab or the triage channel.
The App Home tab
Click on the Treqdesk app in your Slack sidebar to open the App Home. This is your personal dashboard showing:
- Your stats — tickets assigned, resolved, and pending for the current period
- Leaderboard snapshot — top agents on your team
- Team selector — switch between support teams to see team-specific data
- Time filter — view stats for this week, this month, or last month
The App Home updates every time you open it.
Key things to remember
- Everything happens in Slack — the web UI is only for onboarding.
- Reactions create tickets — 🎫 on any message in a monitored source channel
- Buttons move tickets forward — use the action buttons on triage cards, not commands
- Roles matter — only agents can be assigned tickets, and only Owners and Admins can manage teams. See Permissions and Billing & plans for full details.